FREQUENTLY ASKED QUESTIONS

How do I place an order ?
You can place/state an order/request via the contact form on our website.
Or, please call your sales contact if you should have any question.

Who should I contact ?
Please call your local back office to get in touch with your sales contact (for respective phone numbers see contact details below).

Where can I find information about delivery dates, product prices and availability ?
Please contact your sales representative for individual information.

My order confirmation is wrong. How to correct it ?
Please call your local back office (see contact details below).

Where to find our Sales Terms and Conditions ?
Please call your local back office.

How to find our account information ?
EBARA’s account information is listed on our Order Confirmations and Invoices. If you are in doubt, please call your local back offices or send an email to finance@ebara-pm.eu

Which is the EBARA tax number in my country ?
Please call your local back office.

Where can I find information on spare parts ?
Please call our service hotline (for respective phone numbers see contact details below).

What can I do in case of technical issues or if I need a service visit onsite ?
You can reach our service team 24 hours, 7 days a week. Please call our service hotline (see contact details below).

What type of oil and quantity do I need for a certain vacuum pump ?
Recommended types of oils and pump oil capacities are available in the product manual of your pump.

How can I obtain detailed product information ?
Please see product information on this website and the respective operation manual, or call our service hotline (for respective phone numbers see contact details below).

Where to get a copy of an operation manual ?
Please call your service hotline (see contact details below).

How to get a copy of EBARA's ISO certificates ?
Please contact your sales contact.

Local Back Office Germany: +49 (6181) 18760
Local Back Office France:     +33 (1) 60 870000
Local Back Office UK:             +44 (1506) 460232
Local Back Office Israel:        +972 (4) 83 43 966 (Haifa), +972 (54) 6755547 (Kiryat Gat)

Service Hotline Germany:       +49 (351) 888 5760
Service Hotline France:           +33 (1) 60 870000
Service Hotline UK:                   +44 (1506) 460232

Ireland, Sweden, Finland, Denmark:
Please call our Back office UK.

Switzerland (French and Italian speaking area), Italy:
Please call our Back Office France.

Switzerland (German speaking area), Austria, The Netherlands, Belgium, Luxembourg:
Please call our Back Office Germany.

Spain, Portugal:
Please call our Back Office France.

CIS countries (Russia, etc.):
Please call our sales representative MSH Techno. Link.

Eastern European countries (Non CIS):
Please call our Back Office Germany.

African, Middle East countries:
Please call our Back Office Germany.

Any other country:
Please call our Back Office Germany.